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| Terms & Conditions |
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FULL CREDIT ON RETURNS-OUR RETURN POLICY
Items shipped to individual students may be returned for an immediate full credit, however prior authorization is required and the request to return an item must be received no later than 2 weeks from the date of your original order and if approved, the item must be received by Campus Text no more than 3 weeks from the date of the original order. The customer is responsible for any freight costs associated with the return and Campus Text reserves the right to refuse credit if the product is not in new, saleable condition and not returnable to the publisher. In rare instances we cannot accept returns and will so inform you at the time you place your order with us. Our policy is very simple: in general, if we can return an item to a publisher, we will accept a return of the product from you, provided you follow the procedures we outline in this statement. All items returned, however, must be in new, "saleable" condition. We ask that you contact us to secure authorization before processing any return. Also, any book sold in shrink-wrap must be returned as sold, without the removal of the shrink-wrap or it may not be returned and no credit will be issued. If you return a book without prior authorization or damaged or with the shrink wrap removed, we will not credit you for the return and you will have to pay shipping charges if you want us to return the item to you. Please make sure you receive authorization to return and that you have not returned either a damaged book (unless it arrived damaged and you immediately contacted us and reported the damage) or one with the shrink-wrap removed.
FREIGHT POLICIES:
We offer 3 different methods of freight/shipping:
Regular GROUND: Shipments will generally take 1-6 business days depending on the destination address of the shipment. We are located on the East Coast of the U.S. near Philadelphia, PA, so most but not all shipments to PA, NY, NJ & DE, for example, typically take one (1) business day. Shipments to CA and other West Coast locations typically take 5-6 business days although sometimes shipments to the West Coast will take less than 5 days and occasionally more than 5 days. With regular ground freight we do not guarantee delivery within a certain number of days.
SECOND Day: Once we ship your order we expect it will arrive within two business days.
NEXT Day: Once we ship your order we expect it will arrive the next business day before 5:00pm.
In general, orders received prior to 2:30pm Eastern Time, on business days, Mondays through Fridays, excluding holidays, are shipped the same day. Occasionally, an order may not ship the same day due to inventory or other reasons, but we generally will ship within 24 hours (business hours) of when we receive your order. Orders received on Fridays after 2:30pm or on Saturdays, Sundays or holidays are shipped the next business day.
Over the past 8 months 97% of our orders received prior to 2:30pm Eastern Time, Mondays through Fridays, excluding holidays, shipped the same day. We generally, but not always, will use Fed Ex for our shipments and cannot be held responsible for delays due to weather conditions or other delays attributable to the carrier. After your order has shipped if you have provided us with an email address, you will be notified that your order shipped and you will be provided with a Fed Ex tracking number. Orders/Shipments to Alaska, Hawaii or outside of the U.S. must be made by telephone, 610-664-6900. If you call us during normal business hours, 9:00am to 5:00pm Eastern Time, we will quote you freight charges to your desired destination in Alaska, Hawaii or outside of the U.S.
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